An accident is the last thing you want to think about before a trip, but knowing the right order of steps in advance means you'll actually follow them if you ever need to — instead of panicking. Here's the sequence that matters.

Step 1: Check for Injuries First

Before anything involving the bike, make sure you and anyone else involved are okay. If anyone is injured, get medical help before worrying about the vehicle.

Step 2: Move to Safety

If the bike is rideable and it's safe to do so, get it and yourself off the road and out of traffic before dealing with anything else.

Step 3: Contact Us Immediately

Message us on WhatsApp or Telegram as soon as you're safe — this is the same channel our team already uses to coordinate day to day, so you'll get a real, fast response rather than an automated dead end. Tell us where you are and what happened, and we'll talk you through the next steps for your specific situation.

Step 4: Document the Scene

If you're able to safely do so, photos of the bike, the surrounding area, and (if another party was involved) their vehicle and details go a long way — both for us and, if needed, for any official report.

Step 5: Involve the Police If Required

For any accident involving another party, injury, or significant damage, a police report is often necessary — we can advise you on this based on your specific situation when you message us.

A Bit of Perspective

Bali's traffic can look chaotic if you're not used to it, but the actual pace is slow, and the driving culture — among scooters and cars alike — tends to be patient and forgiving rather than aggressive. From what we see day to day, serious accidents are relatively uncommon. That's not a reason to let your guard down, but it's also not something to spend your whole trip worrying about — ride at a sensible speed, wear your helmet, and stick to the basics, and the odds are firmly in your favor.

What Happens Next

What you actually owe, and whether insurance applies, depends on the specifics of the accident and your rental — this isn't something we can answer with a single flat rule for every situation, which is exactly why step 3 (contacting us right away) matters so much. We'll walk you through your specific case honestly and directly.

Save our WhatsApp/Telegram before your trip, not after something happens — that way it's one less thing to think about if you ever need it.